I'm not receiving the password reset email /
Please see below the different scenarios where you may not be receiving a password reset email:
1. I'm trying to register and/or login to my MySideline profile at profile.mysideline.com.au
IMPORTANT: Your previous LeagueNet login (The login you previously used to register) will no longer exist. From 2020 onwards participants will need to login using an NRL Account.
As part of the registration process you will be prompted to login to your NRL Account. (If you don't have an existing NRL Account you will be able to create one during the registration process) An NRL Account is different to your previous LeagueNet login.
If you are trying to send a password reset link to your existing LeagueNet email, you will first need to create an NRL Account under that email address and link your existing profile/s.
Click here for a step by step guide on how to register and create and NRL Account
If you have an existing profile and need to change the email address so you can link it to your NRL Account, see how to here
If you are trying to verify your email address to access MySideline and are not receiving the verification email/code, click here
2. If you already have an NRL Account and are not receiving the password reset email or are trying to verify a new NRL Account:
a) If you are using a business email address, your business may block certain emails from being received. You may need to ask them to put email@example.com on their white list or use a personal email address.
b) The email may be in your junk/spam folder
c) You may have firstname.lastname@example.org blocked in your emails security settings
If you have tried all of the above and are still not receiving the verification email, contact us here
Still need help?
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