My Profile is showing 'Not Available' or 'Name Withheld' /


If your profile is showing 'Not Available' in the team list, it means that particpants have not been assigned to the match and this will need to be referred to the club administrator.

If the profile is showing 'Name Withheld' in the team list, it means that during the registration process, you chose to mark your profile as  'Private'.  No problem, this is quite a simple change;

What the Parent/Participant will need to do:

To change your profile so that your name displays in the team list, you will need to log into  If you have multiple profiles under your log in , select the profile that you want to change, and click on 'edit profile'.  Make the changes and save.

You will then need to contact your club Administrator and let them know that you have changed your privacy status.

What the Team Manager will need to do:

The Team Manager will need to log into MySideline Mananger and follow this process, 

1. Remove the player from the Team List for the upcoming match

2. Submit the team list

3. Re-assign the player Team List for the upcoming match

4.  Submit the team list agin

This will allow the the system to re-set. 

Participant's name should now display in future matches within the next 30 mins on


NOTE: Matches prior to the change will remain as 'Not Available' publicly.  However, all matches played and statistics recorded will be attached to the player's profile.


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