My Profile is showing 'Not Available', 'Name Withheld' or 'Name Private'

Modified on Thu, 26 Jun at 8:48 AM

 Product/Service: PlayRugbyLeague.com / My Profile / MyLeague app
 Permission Required: NRL.com Account with a linked Member Profile

 

When Players or Team Staff are assigned to a match online, the Team Lists and Player Statistics (if entered) are available to view publicly through PlayRugbyLeague.com and the MyLeague app.

I am showing as 'NOT AVAILABLE' on PlayRugbyLeague.com

If your name is displaying as 'Not Available' in the Team List and Match Centre on playrugbyleague.com/competitions, please check:

- Is your Profile set to PRIVATE?  Follow the steps in the FAQ below to update your Profile from Private to Public, OR

- Check with your Team Manager that you were assigned to the Match and the correct player was selected for the action (e.g. Try, Goal, etc.).  If Player was not assigned, the Team Manager will need to refer this to their Club Administrator.

 

I am showing as 'NAME PRIVATE' in the MyLeague app

Your name will display as 'Name Withheld' if you marked your Profile as 'Private' = Yes during registration.

To update your Profile so your name and match statistics can viewed on the public Match Centre, follow the steps in the FAQ below.

 

I am showing as 'NOT SPECIFIED' in the MyLeague app

'Not Specified' means a specific Player has not been assigned to the scoring action.  You will need to refer this to your Team Manager or Club Administrator.

 

How do I update my Profile so my name isn't 'Withheld' / 'Not Available' / 'Private'?

The Participant, or their Parent/Guardian, controls if their name displays on public team sheets and match results.

To change a Profile so the participant's name can display on team lists in the future:

Step 1 - Login to profile.mysideline.com.au/

Note: If the page doesn't load directly to view your linked Profiles, click on the Menu button and select My Profiles.

Step 2 - Select EDIT PROFILE on the profile you wish to update.

Step 3 - Scroll down to the question "Make Profile Private" and update the field as required:

  • YES = your name will display as either NAME WITHHELD / NOT AVAILABLENAME PRIVATE on public team sheets and relevant apps.
  • NO = your name will appear on public Team Sheets and relevant apps showing match data.

Step 4Ensure to SAVE.

Step 5 - Contact your Team Manager or Club Administrator and let them know you have changed your privacy status.

Important: matches played and statistics recorded will be attached to the Member's profile, however matches played prior to this change may remain as 'Name Withheld' or 'Not Available' publicly on the Play Rugby League website.

 

 

RELATED ARTICLES

My Profile - Everything You Need To Know

Adding and Removing Participants from Your Account

 

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