Support Centre FAQs

Modified on Fri, 16 Aug, 2024 at 4:47 PM

Here at Support, we have a small Team who are here to help in the processes of getting you registered, enrolled, accredited, and active on Game Day.

Read on below for how to make the most of the Support Centre.

Many processes are managed locally by your Club or Association and fall under state jurisdiction. In these cases, we are not in a position to override l

What can the Support Team help me with?

Our Team can help with queries or problems related to:

Registration to a Club/Association or Program
Enrolment in a course
MySideline Admin
MySideline Manager
LeagueStars
Refunds for Courses,

While we're here to help, there are some things that must be managed by your local Club or Association. Some of the things that you are best discussing with your local Administrator include:

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I have a QUESTION!

You've come to the right place! The Knowledge Base is an ever-growing source of information to help participants and administrators alike with registration issues, course enrolment problems, MySideline queries, and access to many policies and guidelines that shape our game.

Use the Search Bar - Type your question, or a few key words, in the search bar above to find articles, courses, and policies related to your query.

Ask your Team, Club or Association Administrator - quite often, the answer you seek is available from the Admin closest to you. Local rules are applied in most scenarios, and queries can be easily solved if you have a chat with your local contact. Their "on the ground" experience is invaluable! They can also reach out to your local Game Development Officer (GDO) who has the details on upcoming courses for your area.
Contact the Support Team - if you can't find the answer in the Knowledge Base or with your local contact, reach out to our Support Team (link at the bottom of this page). Make sure to outline the problem provide as much information as possible to assist the Team help you.

I lodged a Support Ticket - what now?

Our Support Team are generally available 9am-5pm, Monday to Friday. As a small Team, we do our best to answer your questions quickly, but there can sometimes be delays due to volume of ticket requests.

After lodging a ticket, you will receive an email to let you know the ticket has been lodged. If you have any information to add about the same request/issue/question, reply to the "lodgement" email and it will keep the details together.

Where do I go to find information about...?

I have a SUGGESTION!

I have a COMPLAINT!

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